Frequently Asked Questions
Everything you need to know about our premium dermal fillers, shipping policies, and ordering process.
Are the products sold on Bruno Dermal Filler authentic?
Yes, we guarantee that all our products are 100% authentic and sourced directly from reputable manufacturers. Each product comes in its original packaging with a valid lot number and expiration date for your peace of mind.
How long does shipping take and do you provide tracking?
We offer worldwide shipping with typical delivery times ranging from 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment in real-time.
What payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, Mastercard), bank wire transfers, and selected cryptocurrency payments to ensure a smooth and private checkout experience.
What is your return policy for aesthetic products?
Due to the medical nature of dermal fillers and to ensure product integrity, we only accept returns for items that are damaged during transit or if the wrong product was sent. Please contact our support team within 48 hours of delivery to initiate a claim.
How are the products stored and transported?
We adhere to strict temperature-controlled storage protocols in our warehouse. For products requiring cold chain logistics, we use specialized thermal packaging and ice packs to ensure the efficacy of the product remains intact during delivery.
Do I need to be a licensed professional to purchase?
While we provide access to high-quality products, it is the buyer's responsibility to ensure they comply with their local regulations and licensing requirements for the administration of dermal fillers and aesthetic injectables.